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communication skills

Snap Judgments Count

Snap judgments count!  Warmth and competence are the two critical variables that people use to assess your character and intentions.  These two categories account for 80 percent of our overall evaluations of people and shape your emotions and behaviors toward… Read More »Snap Judgments Count

Don’t Boast

Whenever you give yourself a compliment in front of an audience, you run the risk of being seen in a negative light. For instance, telling stories about how you won a big piece of business by being a super salesman… Read More »Don’t Boast