On a train to New York, I saw a man unpack a portable electric guitar, assemble it, plug earphones into it, and begin to play. He was sitting at the window with two people packed next to him. No one… Read More »Welcome to the game
Robert Selander, the former CEO of MasterCard, had a thing for “presence.” When asked what he looked for in those he hired, he said, “Leadership, results, and presence.” About presence he said, “At varying levels of the company you deal… Read More »Presence is knowing what to say
On the first day of a workshop, an accomplished client delivered an effective presentation with verve and style. On the second day, I asked him to reorganize his talk to make it more customer-centric, a challenge he embraced with enthusiasm. … Read More »The New is hard
I read the following in The Alternative Board’s newsletter today and want to pass this on to presenters and persuasive speakers. What conversations are you avoiding? Maybe it’s with a good friend you don’t want to hurt. Maybe it’s with… Read More »Fierce Conversations
I spent a day working on sales messages and presentation of those messages with a sales force, except the sales force was divided in two—half were an outside field force, and half were inside sales. We discovered that it was… Read More »Two kinds of selling
Gary Forman is a friend of mine. He’s a great speech writer. He was working on a stump speech for himself. He came over to read it to me and get my feedback. It was fabulous, and so was he, a fierce partisan in… Read More »The Youie Youness of You