What conversations are you avoiding? Maybe it’s with a good friend you don’t want to hurt. Maybe it’s with a difficult person and you are concerned about their response. Or maybe it’s with a family member in your business.
Susan Scott, the author of the book “Fierce Conversations,” tells us that people want to hear the truth, even if it is unpalatable. There is something within us that responds deeply to people who level with us.
The Seven Principles of Fierce Conversations:
The Three Steps in a Fierce Conversation
Make a clear, concise opening statement: Name the issue; give examples; describe your emotions; clarify what’s at stake; identify your own contribution to the problem; indicate clearly your wish to resolve the issue; invite the other person to respond.
Inquire into the other person’s view: Really try to understand their perspective, but don’t be satisfied with defensiveness or surface explanations. Ask for more, saying “I see things quite differently.”
Resolution: What have we learned? Where are we now? Make an agreement and determine how you will hold each other accountable.
What fierce conversations are you avoiding? Or what fierce presentation are you avoiding?