He enlists an ally“I entered the kitchen and listened for a few moments. Then I suggested that Alice accompany me upstairs to help put my things away and find my lounging jacket and slippers. Without hesitating a second, Alice ran ahead to the bedroom and found my slippers. I complimented her on helping me and once she’d calmed down, I asked, ‘Why do you refuse to set the table tonight?’ Alice responded, ‘Mommy won’t let me have my allowance.’” ...avoids confrontationI didn’t grasp the correlation between Alice’s allowance and setting the table, but I continued the discussion. “You always receive your allowance on Friday and this is only Wednesday. Why do you want to have it today?” Alice informed me that her school was having a bazaar on Thursday and she wanted to buy some things. ..looks for win-win“’How would it be,’ I said, ‘if I lend you the money now and you can repay me when you receive your allowance on Friday?’ Alice was very pleased with this idea.”
...role plays & coaches“’Let me see how you set the table,’ I said to Alice. ‘We’ll pretend this book on the bed is a plate, the small ruler is a fork, the pencil a knife, and the pen a spoon.’”
..and sparks a daughter’s talent.“Zoom! Down the stairs she went. She set the table perfectly and even added flowers from our garden. Just as she finished, her sister Ellen came in, placed her hands on her hips with arms askew and exclaimed: ‘Mother, did you help Alice set the table again?’” A few thoughtsThe calm assertiveness and empathy displayed by Charles Waters distinguishes good managers, sales reps, and public speakers.
What about presenting?A good presenter demonstrates empathy by framing her remarks around the salient concerns of her audience. She demonstrates assertiveness by advancing her ideas with intellectual clarity and personal conviction. Charles Waters was a "people-problem" solver. We should all learn his skills and bring them home with us, and to work too! 1 Fathers and Daughters: In Their Own Words, by Mariana Cook Alice Waters is the owner of Chez Panisse in Berkeley, CA and the driving force behind the local food movement. What is Sims Wyeth & Co.?We are a company that provides training, executive coaching, consulting and keynotes on how to become a high stakes presenter. To do this, we help experts tell their
stories well, connect with others, and We work with individuals, small groups, whole departments, and entire companies. You are welcome to contact us, request
references, speak to our clients, and ask
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